1. 職位概述

• 目標(biāo): 尋找并招募一位助理服務(wù)交付經(jīng)理，以支持SDM團(tuán)隊，確保云服務(wù)和基礎(chǔ)架構(gòu)項目的順利交付和管理。

2. 職位要求

• 學(xué)歷背景：計算機科學(xué)、信息技術(shù)或相關(guān)領(lǐng)域的學(xué)士學(xué)位。
• 工作經(jīng)驗：至少3年在IT服務(wù)交付或項目管理領(lǐng)域的工作經(jīng)驗，具有云服務(wù)交付經(jīng)驗者優(yōu)先。
• 技術(shù)知識：熟悉云計算平臺，如AWS、阿里云或Azure。
• 認(rèn)證資格：持有PMP、ITIL或相關(guān)項目管理認(rèn)證者優(yōu)先。
• 溝通能力：出色的溝通和人際交往能力，能夠與客戶和團(tuán)隊成員有效溝通
• 流利的英語口語和書面表達(dá)能力。

3. 職位職責(zé)

• 協(xié)助SDM參與項目管理，確保項目和日常運維的平穩(wěn)過渡。
• 協(xié)助與客戶合作，理解需求并提供定制化的服務(wù)解決方案。
• 參與項目規(guī)劃、執(zhí)行、監(jiān)控和交付過程，確保符合SLA。
• 協(xié)助管理事件、問題和變更流程，確保快速響應(yīng)和有效解決。
• 協(xié)調(diào)跨職能團(tuán)隊，包括技術(shù)、銷售和客戶支持團(tuán)隊。
• 協(xié)助進(jìn)行風(fēng)險評估和管理，制定應(yīng)對策略。
• 協(xié)助定期向管理層和客戶報告項目狀態(tài)，包括KPIs和SLAs的遵守情況。
• 參與持續(xù)改進(jìn)服務(wù)交付流程和方法。

**我們提供：**

競爭力的薪酬和福利。

與一流的技術(shù)團(tuán)隊合作的機會。

持續(xù)學(xué)習(xí)和職業(yè)發(fā)展的機會。

開放和包容的工作環(huán)境。

1. Position Overview

• Objective:
  To identify and recruit an Assistant Service Delivery Manager to support
  the SDM team in managing and delivering cloud services and infrastructure
  projects.

2. Position Requirements

• Education:Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:At least 3 years of work experience in IT service delivery or project management, with a preference for candidates with cloud service delivery
  experience.
• Technical Knowledge: Familiarity with cloud computing platforms such as AWS, Alibaba，Cloud, or Azure.
• Certifications:Preference for candidates holding PMP, ITIL, or relevant project management certifications.
• Communication Skills: Excellent communication and interpersonal skills to effectively communicate with clients and team members.
• Fluentin spoken and written English.

• Assist in project management to ensure smooth transition of projects and daily operations.
• Collaborate with clients to understand their needs and provide customized service solutions.
• Participate in project planning, execution, monitoring, and delivery to ensure
  compliance with SLAs.
• Assist in managing incident, problem, and change processes to ensure rapid
  response and effective resolution.
• Coordinate cross-functional teams, including technical, sales, and customer support teams.
• Assist in risk assessment and management, developing mitigation strategies.
• Assist in regularly reporting project status to management and clients, including adherence to KPIs and SLAs.
• Participate in the continuous improvement of service delivery processes and
  methodologies.

**We Offer:**

- Competitive salary and benefits.

- The opportunity to work with a top-notch technical team.

- Continuous learning and career development opportunities.

- An open and inclusive work environment.