Job Summary:

The quality assurance manager is appointed to the management, organising, reviewing, updating and delivery of the Business Management System relating to Integrated Facilities Management (IFM) activities for Client’s Account. He / She should be accountable to liaise with each service owner at country and site level for SOP strict execution and timely ensure updating. Progressively establish and promote the awareness / culture of the Business Management System to ensure service quality and compliance requirements through providing consistency of service delivery at operational sites.

The appointment and duties may vary dependent on contract requirements and variations.

Duties and responsibilities

• 1. Be accountable for establishing and executing Business Management System deployment and planning in accordance with client’s account IFM service requirements.
• 2. Make planning and organize regular quality Meetings with relevant service owners / hub leads / service expertise.
• 3. Manage the preparation, completion and maintenance of the following key documents: - Quality Checks - Core Quality procedures - Use of Account Implementation Tracker to aid implementation, monitor and control of core documentation requirements at Account and site level - Reporting or escalation of any service gaps to service owner / hub lead / account director.
• 4. Provide training and guide members of onsite staff as necessary on quality and compliance requirements within Client account.
• 5. Capture and promote Business Management System best practice standards, policies and procedures to all members in Client account team and raise awareness and promote the culture of service consistency / efficiency.
• 6. Act as a point of contact when a site is being internally/externally audited.
• Monitor corrective actions resulting from Quality Checks or internal audits to ensure these are completed within agreed timescales Maintain, report and escalate where appropriate on status of non-conformances
• 7. Provide updates to the EMEA Quality and Compliance Team relating to internal audit progress and corrective actions Skill
• 8. Requirements Team player with interest or background in quality system

Qualifications:

• 1. Bachelor’s degree in related major education
• 2. Minimum 3 years’ working experience in quality management
• 3. Obtain quality management certification.
• 4. Proficient English skill in terms of writing / reading.
• 5. Master quality certification process