職位描述
針?biāo)罂?/span>客戶管理開發(fā)管理英語
Main responsibilities/主要職責(zé)和工作內(nèi)容:
1. FORECASTING
a) Partner with the Sales Manager to maintain the rolling 18 months capacity and finance forecast monthly.
2. SALES REVENUE GROWTH
a) Maintain close customer relationships, travel regularly to visit the customers with the Sales Manager.
b) Regularly reviews the brands holistically to identify potential areas for sales needs and develop a pith strategy with the Sales Manager.
c) Regularly analyzes current orders and conducts the market research to share and present business development trends / concept insprirations to customer with Sales Manager.
d) Manages customer expectations and problem solving.
3. ACCOUNT MANAGEMENT FUNCTIONS
a) Fully understand of the payment and shipment terms, facilitate conversations regarding any updates.
b) Communicates the account set up and update to Data Admin, Finance, and Logistics.
c) Creates reports on each customer for the Executive team to provide updates to the Board, includes analysis of their performance to ensure they remain viable for order volume, SKU scope, number of styles, proto rounds, additional sample requirements, overall margin profile and general update on the relationship, key organization changes.
d) Set up annual calendar for ODM development presentation to reinforce the customer loyalty and stickiness.
4. DEVELOPMENT MANAGEMENT
a) Work closely with customer to build out rolling 12 months development and production calendars in an agreed standard format and monitor the team to execute the calendar properly.
b) Weekly review the Development WIP with the team to make sure everything runs smoothly.
c) Step in to provide necessary assistance to the team for better sample allocation / delivery with sample room manager or subcontract factor management team if there is any problems.
d) Regularly review the risk assessment process and production evaluation process to make sure the team conduct properly and run smoothly.
e) Review the final costing file and work with Sales Manager to get costing timely submitted and signed-off. Fully understand on garment costings with the ability to pitch alternative materials and construction techniques to achieve customer cost target.
5. PRODCUTION MANAGEMENT
a) Monitor the team to fulfill the customer production order.
b) Check & review the weekly WIP or Production Plan and provide necessary guidance to the team if there is any problems during the production process.
c) Review the loading and demand plan to understand the capacity and work closely with customer to take in new orders proactively.
d) Seamlessly cover for any PD team members during periods of absence, resolver any QC issues positively that may arise internally and or from customer side.
e) Monthly review the OTD performance and work with factory for CAP if any.
6. TEAM MANAGEMENT
a) Coach and train direct PD reports on how to pitch new categories
i. Involvement in Handovers and sourcing
b) Help troubleshoot issues that may arise in development or production
c) Oversee WIPs and PSRs to ensure teams are hitting established critical paths
d) Delegate day to day communications and developments accordingly to the team
i. Help manage workload and set priorities
ii. Create new SOPs if necessary
e) Effectively work on direct reports career development to ensure teams continue to learn, grow, and thrive:
i. Training teams on costings, critical path, sourcing, forecasting, customer communication and general follow through
ii. Share the accountability of hitting sales budgets as established by leadership
f) Encourage team to participate in sustainable initiatives in line with AAG’s ESG goals in their day-to-day operations and when liaising with customers.
7. Other tasks assigned by the company.
申明:本公司堅(jiān)持平等雇傭原則,我們致力于建設(shè)一個(gè)多元、包容、無歧視的工作場所。我們采取積極行動(dòng),確保所有申請者機(jī)會(huì)均等,而不考慮候選人年齡、性別、性取向、民族、種族、膚色、家庭和婚姻狀況、宗教和信仰、退伍軍人身份、殘疾或任何其他依法受保護(hù)的個(gè)人特征。
The company is an equal opportunity employer that is committed to an inclusive workplace with diversity and non-discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to age, gender, sexual orientation, race, ethnicity, color, family, and marital status, religion and belief, veteran status, disability, and any other characteristics protected by applicable laws.