崗位職責：

1. 客戶服務(wù)：包括客戶日常溝通，產(chǎn)品設(shè)置調(diào)整，客戶回訪，客戶關(guān)系維護等。

2. 報告分析：根據(jù)收集到的客戶數(shù)據(jù)，制作各類定期或不定期的匯總報告，事件報告，深入分析報告等。

3. 銷售支持：包括協(xié)助銷售洽談客戶，協(xié)助競標活動，準備相應(yīng)監(jiān)測方案等。

4. 產(chǎn)品運營：包括對內(nèi)對外的產(chǎn)品使用培訓(xùn)，產(chǎn)品文檔整理，宣傳資料制作、案例制作，相關(guān)翻譯工作等

5. 市場調(diào)研：包括競品分析，市場動態(tài)追蹤，熱門行業(yè)信息收集，主流媒體動態(tài)信息收集等

6. 其他工作。

任職要求：

1. 本科及以上學(xué)歷，1年以上工作經(jīng)驗，新聞傳播學(xué)、英語、統(tǒng)計學(xué)等專業(yè)優(yōu)先

2. 嫻熟掌握書面中英文；英語口語和普通話流利

3. 溝通交際能力，維護客戶關(guān)系，較好的服務(wù)精神

4. 耐心，細心，對于數(shù)據(jù)信息具備較好的敏感度與整理能力

5.學(xué)習(xí)能力強

This position will have to understand client's business needs and goals, perform media analysis and help deliver reports based on client's needs to meet their business goals.

Working with Sales

1. Work closely with APAC sales team to understand client's business goal and objectives.

2. Develop proposal, scope of work and cost estimates based on client's requirement.

Media analysis

1. Responsible to help with media monitoring and data analytics. Covering client's media exposure, competitor landscape analysis, insights and trends.

2. Perform analysis of historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.

Reports

1. Responsible to deliver reports based on client's need and help produce insights that helps contributes to meeting client's goal.

2. Ability to cater and meet client's reporting requirement and deadline.

Client Servicing

1. Understanding client's requirement and delivering scope of work based on requirements.

2. Handling of client feedback and queries and able to propose recommendations suitable to meet client's goal.

Requirements:

1. A minimum of 1-3 years’ experience in the related industry.

2. Experience in the following areas is advantageous:

a. Social media marketing/monitoring

b. Market research and/or data analytics

c. Mainstream media monitoring

3. Degree/ postgraduate degree in Economics, Statistics, Communications, Business, English, or other related Social Sciences.

4. Highly proficient in spoken and written English, additional language would be added advantage.

5. Good analytical skill and ability to translate data into meaningful insights