TransPerfect 創(chuàng)博翻譯是全球語言服務(wù)和技術(shù)行業(yè)中的頂尖企業(yè)，是一家已有30年歷史的大型美資集團(tuán)。TransPerfect遠(yuǎn)非 ”僅僅是一家翻譯機(jī)構(gòu)“，我們致力于幫助我們的客戶提供全方位的本地化解決方案。

我們面向有出海需求或本地化需求的客戶，提供多種業(yè)務(wù)支持服務(wù)，如自研SAAS系統(tǒng)GlobalLink、翻譯、多元文化和數(shù)字營銷、搜索引擎優(yōu)化和網(wǎng)站全球化、多媒體本地化、游戲本地化、電子學(xué)習(xí)和培訓(xùn)，生命科學(xué)&醫(yī)藥領(lǐng)域本地化服務(wù)、以及法律支持服務(wù)等。目前在全球已有超過100家分公司，大多數(shù)客戶是全球性企業(yè)以及500強(qiáng)公司等中大型企業(yè)。

關(guān)于該角色的詳細(xì)信息如下:

職位概述:客戶經(jīng)理的職位負(fù)責(zé)發(fā)展新的業(yè)務(wù)關(guān)系，并作為現(xiàn)有客戶的第一級支持。

描述:

通過多種策略開發(fā)潛在客戶，包括互聯(lián)網(wǎng)研究，貿(mào)易展覽列表，推薦，各種專業(yè)目錄和個人調(diào)查

通過推薦，陌生電話，網(wǎng)絡(luò)和其他方式(貿(mào)易展，區(qū)域組織等)培養(yǎng)和接近新客戶

負(fù)責(zé)拓展現(xiàn)有客戶的新業(yè)務(wù)，包括與高級領(lǐng)導(dǎo)層密切合作，擴(kuò)大現(xiàn)有關(guān)系，并推廣TransPerfect產(chǎn)品組合。

創(chuàng)造性地解決問題，改進(jìn)當(dāng)前的新業(yè)務(wù)發(fā)展戰(zhàn)略

與潛在客戶和現(xiàn)有客戶協(xié)商價格和期限

向潛在客戶和現(xiàn)有客戶介紹翻譯流程，包括公司產(chǎn)品的價格、周轉(zhuǎn)時間的理由和競爭對手的信息

與生產(chǎn)部門保持聯(lián)系，確保所有工作都得到妥善處理，并注重細(xì)節(jié)，從而生產(chǎn)出完美的產(chǎn)品

持續(xù)跟進(jìn)客戶，確保他們對交貨、質(zhì)量和客戶服務(wù)的滿意

了解所有行業(yè)，包括行業(yè)領(lǐng)導(dǎo)者，時事和其他相關(guān)數(shù)據(jù)

根據(jù)需要完成其他特殊項目或職責(zé)

所需技能:

優(yōu)秀的英語書面和口頭溝通能力

本科或同等學(xué)歷

優(yōu)秀的問題解決和分析能力

較強(qiáng)的人際交往能力

有效的時間管理

Do you want to work for the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!



So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.



That’s enough about us – what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.



If this sounds like you, we would love to hear from you! We have 90 offices worldwide. We offer career development and an attractive bonus plan and social events are organized frequently.



Full details on the role are below:



Position Summary: The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.


Description:

Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Perform other special projects or duties when required

Required Skills:

Excellent written and verbal English communication skills
Minimum Bachelor's degree or equivalent
Excellent problem solving and analytical skills
Strong interpersonal skills
Effective time management