1.
Manage and coordinate customer complaints and technical issues, owning the relationship with the customer's quality and process engineers

管理和協(xié)調(diào)客戶投訴和技術(shù)問題，與客戶的質(zhì)量和工藝工程師建立關(guān)系

2.
Work with customers to verify, understand and trouble-shoot the quality or technical issues. On-site travel in reaction to urgent customer complaints as needed (often needs to be on-site within 24 hours)

與客戶一起驗證、了解質(zhì)量或技術(shù)問題并解決問題。根據(jù)需要對緊急客戶投訴進行現(xiàn)場旅行（通常需要在24小時內(nèi)到達現(xiàn)場）

3.
Update customers and generate 8D report in a timely manner regarding the status and root cause

及時更新客戶并生成有關(guān)狀態(tài)和根本原因的8D報告

4.
Manage the investigation and
analysis to identify root causes along with the complaint investigation and
Manufacturing, Tech & Quality team in China Use of problem-solving
methodologies during the process (i.e.5Why,8D, Ishikawa Diagram)

與中國的投訴調(diào)查、制造、技術(shù)和質(zhì)量團隊一起管理調(diào)查和分析，以確定根本原因。在過程中使用解決問題的方法（即5Why、8D、Ishikawa圖）

5.
Respond to customer issues urgently including off hours as needed

及時響應(yīng)客戶問題

6.
Develop a strong understanding of Gore product and customer's integration process with Gore product

深入了解戈爾產(chǎn)品以及客戶與戈爾產(chǎn)品的集成過程

7. Ensure supplier and contract manufacturer conform to specifications and quality requirements by reviewing PFD,FMEA, control plan, MSA, operation standards etc and sign supplier PPAPs/FAI as needed

通過審查PFD、FMEA、控制計劃、MSA、操作標準等，確保供應(yīng)商和合同制造商符合規(guī)范和質(zhì)量要求，并根據(jù)需要簽署供應(yīng)商PPAP/FAI

Required Qualifications:

1.
BS degree in Engineering or Science

本科及以上學歷，工科專業(yè)背景

2.
Fluent English and Mandarin

流利的英語和普通話

3.
Over 3 years of experience in mobile electronics industry such as smartphones, earbuds or smartwatches

在智能手機、耳機或智能手表等移動電子行業(yè)擁有3年以上的工作經(jīng)驗

4.
Over 5 years in Customer Quality/Engineering or Customer Assurance role

在客戶質(zhì)量/工程或客戶保證部門工作5年以上

5.
Demonstrated experiences to manage internal and external customer expectations

展示了管理內(nèi)部和外部客戶期望的經(jīng)驗

6.
Excellent verbal and written communication skills and negotiation skills

出色的口頭和書面溝通能力以及談判能力

7.
Team oriented and responsive

以團隊為導向，反應(yīng)迅速

8.
Ability to work in high pressure environment and handle demanding customer requests

能夠在高壓環(huán)境中工作并處理苛刻的客戶請求

9.
Demonstrated experiences of applying problem-solving and quality improvement tools and techniques including 8D report, cause-and-effect diagram and Pareto chart and understanding of others

展示了應(yīng)用解決問題和質(zhì)量改進工具和技術(shù)的經(jīng)驗，包括8D報告、因果圖和Pareto圖以及對他人的理解

10.
Experiences with data analysis, statistics, SPC and EMP/GR&R and MSA

數(shù)據(jù)分析、統(tǒng)計、SPC、EMP、GR&R和MSA方面的經(jīng)驗