更新于 1月15日

CQE客訴質(zhì)量工程師

1萬-1.5萬
  • 成都雙流區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

QE
崗位職責(zé):

1、深入分析客戶端異常,找出問題根源,并與研發(fā)、工程等部門密切合作給出有效解決方案,保證客訴問題的閉環(huán);

2、收集客訴數(shù)據(jù)并整理分析,評(píng)估產(chǎn)品質(zhì)量風(fēng)險(xiǎn)并制定質(zhì)量改善計(jì)劃;

3、推動(dòng)產(chǎn)品的質(zhì)量改善項(xiàng)目,監(jiān)督各單位改善點(diǎn)落實(shí)情況;

4、推動(dòng)QE將客訴產(chǎn)品品質(zhì)改善措施落實(shí)到相應(yīng)的質(zhì)檢SOP中;

5、負(fù)責(zé)召集相關(guān)單位處理客戶品質(zhì)抱怨,輸出質(zhì)量報(bào)告;

6、建立健全客訴問題追蹤改善閉環(huán)流程;

7、協(xié)助售后人員排查客戶端異常,減少設(shè)備返廠維修率;

8、完成領(lǐng)導(dǎo)安排的其他工作內(nèi)容。


任職資格:

1、統(tǒng)招本科及以上學(xué)歷,理工類專業(yè),電氣自動(dòng)化、應(yīng)用電子專業(yè)優(yōu)先;

2、激光器或其他光電子行業(yè)5年以上CQE工作經(jīng)驗(yàn);

3、熟悉基本的光纖激光器和電路運(yùn)行原理;

4、有較強(qiáng)的邏輯思維能力和溝通協(xié)作能力;

5、具有敏銳洞察力,能迅速找到問題根源并聯(lián)合技術(shù)給出有效的解決方案;

6、熟練使用辦公軟件進(jìn)行數(shù)據(jù)分析及報(bào)表制作。

工作地點(diǎn)

西航港經(jīng)濟(jì)開發(fā)區(qū)空港四路2666號(hào)浩朗科技園11區(qū)302

職位發(fā)布者

李女士/HR

三日內(nèi)活躍
立即溝通
公司Logo四川思創(chuàng)激光科技有限公司
思創(chuàng)激光致?于以?功率光纖激光技術(shù)為核?,開展?向激光焊接(包括特種激光復(fù)合焊接)、增材制造、精密加?、安防等應(yīng)??向的技術(shù)研究及其設(shè)備?產(chǎn),是?家集研發(fā)、?產(chǎn)、銷售、服務(wù)于?體的“國家?新技術(shù)企業(yè)”。堅(jiān)持以市場需求、國家發(fā)展戰(zhàn)略新興產(chǎn)業(yè)和產(chǎn)業(yè)化?持為引導(dǎo),突出核?技術(shù)、關(guān)鍵部件、主營產(chǎn)品的綜合競爭?,逐步建??端?業(yè)應(yīng)?、國防應(yīng)?等產(chǎn)業(yè)體系。多年來累計(jì)服務(wù)企業(yè)?戶超過1000家、專業(yè)服務(wù)超過10000次,銷售?絡(luò)覆蓋全國30余個(gè)省、市、地區(qū),產(chǎn)品遠(yuǎn)銷于美國、歐洲及東南亞等數(shù)?個(gè)國家。 Based on its core competence in high power fiber laser technologies, STR has always been committing itself to R&D and equipment production in such application fields as conventional laser welding, special laser hybrid welding and precision cutting. It is a"National High-Tech Enterprise" engaged in R&D, production, sales, and technical service. Guided by market demand and the national strategy of supporting the development of emerging industries and industrialization, STR has strengthened the comprehensive competitiveness of its core technologies, key components, and main products, and gradually established a product system in high-end industrial applications, defense applications, and other fields. Over the years of development, STR has provided various services to over 10000 enterprise users and professional services for over 10,0000 times. Its sales network covers over 30 provinces、cities and regions, and provincial-level municipalities in China, and its products are exported to more than 500 countries including the United States and some in Europe, and Southeast Asia.
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