統(tǒng)招本科，英文好，礦山機(jī)械優(yōu)先。

Job Title: Technical Support Engineer
Reports to: GM, Asia Pacific

Position Summary
This position is responsible for providing engineering support to customers in China and SEA for both Pre sales and After Sales. The successful candidate will be able to work in a multi-cultural, industry focused, team environment providing engineering recommendations in support of the teams sales initiatives. This person must be exceptionally self-managed and self-motivated.
Essential Duties and Responsibilities include but not limited the following:
? Work closely with sales team to understand customer’s technical requirements/needs, and enhance their comprehension of product application.
? Provide technical support to EPC, DI, Customer and Reseller, and the internal sales team, parts team on product offering and technical communication & training
? Focus on product application field research & case study for typical customer
? Participate in the marketing events, exhibition, and industry seminars, collect and analyses up-to-date information from the market
? Keep up to date in relation to and competitors’ product performance, product & market development
? Provide input (editing, translation & verification) into technical and marketing material
? Visit key customers in conjunction with the sales teams to provide in depth product knowledge. This will include developing direct customer relationships with key clients and helping the aftermarket teams to troubleshoot technical problems
? Crushing Plant Design related work, such as flowsheet, layout, equipment selection, operation cost analysis. Providing proposal on the design (Process and Layout) of large scale/complicated plant. Providing technical support on the customer’s plant design and construction after sales including check and comment customer’s design drawings
? Technical documentation preparing, such as Project Proposal, Bidding document, Equipment/Process Presentation, Competition Analysis/Comparison, etc
? Create and present high level technical presentations to customers
? Support sales team to increase customers’ satisfaction and help sales to smooth close the projects
? Filed troubleshooting, repairing, maintenance, installation, commissioning, etc.
? Regularly to visit customer/epc/di/reseller to develop, build and maintain relationship to improve customer satisfaction
? Other duties may be assigned.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Education
Bachelor’s degree (B.S./B.A.) or above; and a minimum of 3 years related mechanical experience.

Skills/Experience
? Frequent travel required (ability to occasionally travel international)
? Strong ability to conceptualize and articulate mechanical concepts
? Familiar with crusher and screening, material handling, especial for coal are preferred
? Proficient computer skills in MS office and basic mail system
? Good team player to help company to build excellent working environment
? Ability to read and create mechanical drawings in AutoCAD or other CAD software would be a plus
? Commercial experience would be a plus
? Native Mandarin Chinese & Business level English, especially in written

Travel
Employee must be able to travel 50 % of the time.

Core Competencies
Creativity
? Comes up with a lot of new and unique ideas
? Easily makes connections among previously unrelated notions
? Tends to be seen as original and value-added in brainstorming settings

Perspective
? Looks toward the broadest possible view of an issue/challenge
? Has broad-ranging personal and business interests and pursuits
? Proposes future scenarios
? Thinks globally
? Can discuss multiple aspects and impacts of issues and project them into the future

Business Acumen
? Knows how businesses work
? Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization

Drives for Results
? Can be counted on to exceed goals successfully
? Is constantly and consistently one of the top performers
? Very bottom-line oriented
? Steadfastly pushes self and others for results

Team Player
? Can quickly find common ground and solve problems for the good of all
? Can represent his/her own interests and yet be fair to other groups
? Can solve problems with peers with minimum noise
? Is seen as a team player and is cooperative
? Easily gains trust and support of peers
? Encourages collaboration
? Can be candid with peers

Sound Decision Making
? Makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment
? Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
? Sought out by others for advice and solution
? Consistent logic, rationality & objectivity in decision making
? Neither indecisive nor hip-shooter
? Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
? Able to make quick decisions

Promotes Diversity
? Manages all kinds and classes of people equitably
? Deals effectively with all races, nationalities, cultures, disabilities, age and both sexes

Motivates Others
? Creates a climate in which people want to do their best
? Can motivate many kinds of direct reports and team or project members
? Can assess each person's hot button and use it to get the best out of him/her
? Pushes tasks and decisions down
? Empowers others
? Invites input from each person and shares ownership and visibility
? Makes each individual feel his/her work is important
? Is someone people like working for and with

Communication
? Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization
? Provides individuals information so they can make accurate decisions
? Is timely with information
? Is able to speak and write clearly and succinctly in a variety of communication settings and styles
? Can get messages across that have the desired effect

Humility
? Quickly admits flaws and mistakes
? Is careful to make others comfortable
? Is authentic
? Helps others save face in difficult situations
? Maximizes the contribution of all
? Encourages the expression of viewpoints from all concerned
? Is modest and self-effacing; Respects the views of others

Physical Demands
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

DISCLAIMER: The above information on this job description has been designed