職責(zé)描述:
1.管理在簽證申請?zhí)庍M(jìn)行的所有日常活動（行政和職能）
包括：
*簽證文件審核處理
*及時準(zhǔn)確地維護(hù)和記錄所有應(yīng)用程序數(shù)據(jù)
*處理現(xiàn)金和銀行相關(guān)交易
*確保VAC的整體安全（物理和數(shù)據(jù)）
*確保向領(lǐng)事館/申請人交付護(hù)照的所有管理和物流/物流公司等。
2.對所有流程進(jìn)行定期審核，并實施所有新流程的推出或變更
3.通過改進(jìn)程序和不斷創(chuàng)新方法來提高生產(chǎn)力和成本效益，保持和提高客戶和任務(wù)的滿意度。
4.在所有流程中遵守服務(wù)水平協(xié)議，并確保遵守標(biāo)準(zhǔn)操作程序、手冊等，不得有任何偏差。
5.從組織和ISO的角度，確保團(tuán)隊得到指導(dǎo)并努力遵守所有要求遵守的SOp/流程
6.確保提供增值服務(wù)選項并實現(xiàn)WAC7的WAS目標(biāo)。與各種支持職能部門保持聯(lián)系，以處理與團(tuán)隊相關(guān)的查詢。
任職要求
1.精通英語和粵語語
2.本科或全球同等學(xué)歷
3.在客戶服務(wù)行業(yè)有3-5年的經(jīng)驗
4.處理一個團(tuán)隊或過程的經(jīng)驗。
5.計算機(jī)基礎(chǔ)知識
6.優(yōu)秀的人際交往能力
7.以客戶為導(dǎo)向
職位描述
1. Manage all day to day activities (administrative and functional) conducted at the Visa ApplicationCentre(VAC) which involves:
* Document scrutiny & verifcation for visa processing
* Maintaining & recording all application data in atimely and accurate manner
*Handling cash & bank related transactions if assigned
*Ensuring Overall Security of the VAC (Physical &Data）
*Ensuring all administration & logistics ofpassport delivery to consulate / applicant /logistics company etc.
2. Conduct regular Audits for all processes &implement all new process rollouts or changes
3. Maintain & improve level of customer & missionsatisfaction by enhancing procedures andcontinuously innovating methods to increaseproductivity and cost effectiveness.
4. Maintain adherence to the Service LevelAgreements 's for all processes and ensureadherence to Standard Operating Procedures manuals etc. without any deviation.
5. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective
6. Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
7. Liaise with various support functions to handle team related queries.
任職要求
1. Mastery of English and Cantonese
2. Graduate or Global Equivalent degree3. 3 to 5 years ofexperience in a Customer Service Industry preferably Hospitality Background / Call Centre Background
4. Experience in handling a team of people or process
5. Basic knowledge of Computer Skills
6. Excellent Interpersonal skills
7. Customer Orientation