? Process all
incoming and outgoing calls accurately and courteously
正確并禮貌地處理所有打進(jìn)和打出酒店的電話。
? Records and controls accurately wake
up calls
準(zhǔn)確記錄并管理叫早服務(wù)。
? Pages guests in co-operation with
concerned departments
與相關(guān)部門合作，對客人進(jìn)行呼叫。
? Records all entries on traffic sheets
將所有條目記錄到電話單上。
? Assists guests with international
calls and directory queries
協(xié)助客人處理國際長途和號碼查詢。
? Calls guests by name whenever possible
盡量稱呼客人的姓名 。
? Pages staff member when requested
如有需要，對工作人員進(jìn)行呼叫。
? Abides by principles of guest privacy
遵守保護(hù)客人隱私的原則
? Handles guests needs or requests and
reports complaints to the Telephone Supervisor
滿足客人的需要或請求，并向總機(jī)主管匯報投訴情況。
? Report on logbook daily
每日記下工作日志。
? Bill call costs
提供電話費(fèi)單據(jù)。
? Aware of local telephone listings and
frequently dialed numbers
熟悉當(dāng)?shù)仉娫挶硪约俺芴柎a。
? Strictly abides by standards policies
and procedures governing cases of emergency such as fire, bomb scare and
other critical situations
嚴(yán)格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機(jī)的標(biāo)準(zhǔn)政策和工作程序。
? Advises defects on switchboard
equipment to Supervisor
向主管匯報總機(jī)設(shè)備出現(xiàn)的問題。
? Maintains a clean work environment
保持工作環(huán)境的清潔。
? Attends to all guest queries and
requests promptly
及時處理客人的所有問詢和要求。
? Maintains detailed knowledge of the
Hotel’s fire, life and safety system
熟知酒店的消防、救生和安全系統(tǒng)。
? Maintains detailed knowledge on the
Emergency Response Team and workings of the telephone room in this regard
熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式。
? Maintain Hotel Information
保管酒店相關(guān)信息。