Job Description
崗位職責(zé)
- Drive the Perfect Order Cycle Approach to minimize waste and complexities in the end-to-end order-to-cash flow
- Implement new technology to improve demand capture accuracy and efficiency.
Resolve demand capture failures, resolve blocked orders, manage stock allocation and delivery creation issues, and handle returns and refusals through customer interaction and compliance assessment.
- Collaborate with other teams and make system changes to improve order fulfillment and resolve issues. Analyze data to understand customer behavior, trends, and risks, and takes actions to mitigate out of stock risks.
- Drive continuous improvement within the team to meet internal and external KPIs, monitoring target achievements, and managing relationships with key stakeholders to ensure quality and process alignment. Ensure regular monitoring of open orders according to SOP.
- 推動(dòng) POCA，最大限度地減少從訂單到現(xiàn)金的端到端流程中的浪費(fèi)和復(fù)雜性
- 采用新技術(shù)，提高需求捕獲的準(zhǔn)確性和效率。通過客戶互動(dòng)和合規(guī)性評(píng)估，解決需求捕捉失敗問題、解決訂單阻塞問題、管理庫存分配和交付創(chuàng)建問題，以及處理退貨和拒收問題。
- 與其他團(tuán)隊(duì)合作，對(duì)系統(tǒng)進(jìn)行修改，以改善訂單執(zhí)行情況并解決問題。分析數(shù)據(jù)以了解客戶行為、趨勢(shì)和風(fēng)險(xiǎn)，并采取行動(dòng)降低缺貨風(fēng)險(xiǎn)。
- 推動(dòng)團(tuán)隊(duì)內(nèi)部的持續(xù)改進(jìn)，以達(dá)到內(nèi)部和外部的關(guān)鍵績效指標(biāo)，監(jiān)控目標(biāo)實(shí)現(xiàn)情況，管理與主要利益相關(guān)者的關(guān)系，確保質(zhì)量和流程的一致性。確保按照 SOP 定期監(jiān)控未結(jié)訂單。
Job Requirements
崗位要求
- 5+ years related working experience
- Experience with and strong focus on customers
- Strong Supply Chain and Demand Management knowledge and expertise
- College/University degree required
- English & Cantonese language proficiency
- Proficiency in SAP
- 5 年以上相關(guān)工作經(jīng)驗(yàn)
- 具有與客戶打交道的經(jīng)驗(yàn)，并以客戶為中心
- 具有豐富的供應(yīng)鏈和需求管理知識(shí)和專業(yè)技能
- 需要大專/大學(xué)學(xué)位
- 熟練掌握英語和粵語
- 熟練使用 SAP