You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your responsibilities
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
主要職責(zé)：
- 處理客戶關(guān)于海運(yùn)服務(wù)的問題，包括接收、回復(fù)郵件和電話，解決客戶的問題，了解并熟悉Sea Logistic公司的產(chǎn)品和服務(wù)，為客戶提供相關(guān)建議。
- 維護(hù)客戶關(guān)系，與客戶保持良好的溝通和合作。
- 負(fù)責(zé)收集和匯報客戶反饋，為改進(jìn)公司服務(wù)提供支持。
職位要求：
- 對海運(yùn)行業(yè)有基本了解，有3年以上相關(guān)海運(yùn)服務(wù)行業(yè)工作經(jīng)驗(yàn)者優(yōu)先。
- 具備良好的溝通能力和英語聽說讀寫能力，善于用英語與他人交流。
- 具備良好的服務(wù)意識，具備一定的抗壓能力。
- 有團(tuán)隊(duì)合作精神，能夠與同事積極合作。