- Work closely with operations teams within the project to meet customers’ requirements and solve daily operational issues
與項目內的運營團隊密切合作,滿足客戶要求,解決日常運營問題
Specific Accountabilities
1. Pre-alert check and Ensure the accuracy of WMS System
2. Track and trace shipments where necessary, i.e. critical orders, delayed orders etc.
3. Daily and monthly inbound report maintenance
4. Timely respond to customer’s queries or request on daily operation
5. To keep day-to-day correspondence and communicate between customer/supplier, Provides information and documentation to others timely
6. Issue the debit note and work with billing team for tax invoice issuing.
7. Responsible for monthly / yearly billing report.
8. Report to Warehouse Manager of any negative status
1. 預先警報檢查并確保 WMS 系統(tǒng)的準確性
2. 必要時跟蹤裝運情況,如關鍵訂單、延遲訂單等
3. 每日和每月進貨報告維護
4. 及時回應客戶對日常運作的詢問或要求
5. 保持與客戶/供應商之間的日常通信和溝通,及時向他人提供信息和文件
6. 開具借據,與開票團隊合作開具稅務發(fā)票。
7. 負責每月/每年的賬單報告。
8. 向倉庫經理報告任何負面情況
Skills Required
1. Frequent written English
2. Technical communication skills
3. Patience and care
1. 英語書寫流利
2. 技術交流技能
3. 耐心和細心
Experience and Qualifications
1. Customer service should have college degree or above
2. At least 3+ years’ experience with forwarding company, trading company or relevant business industry
1. 客服人員應具有大專或以上學歷
2. 至少 3 年以上貨代公司、貿易公司或相關商業(yè)行業(yè)工作經驗