- Work closely with operations teams within the project to meet customers’ requirements and solve daily operational issues
與項(xiàng)目?jī)?nèi)的運(yùn)營(yíng)團(tuán)隊(duì)密切合作,滿足客戶要求,解決日常運(yùn)營(yíng)問題
Specific Accountabilities
1. Pre-alert check and Ensure the accuracy of WMS System
2. Track and trace shipments where necessary, i.e. critical orders, delayed orders etc.
3. Daily and monthly inbound report maintenance
4. Timely respond to customer’s queries or request on daily operation
5. To keep day-to-day correspondence and communicate between customer/supplier, Provides information and documentation to others timely
6. Issue the debit note and work with billing team for tax invoice issuing.
7. Responsible for monthly / yearly billing report.
8. Report to Warehouse Manager of any negative status
1. 預(yù)先警報(bào)檢查并確保 WMS 系統(tǒng)的準(zhǔn)確性
2. 必要時(shí)跟蹤裝運(yùn)情況,如關(guān)鍵訂單、延遲訂單等
3. 每日和每月進(jìn)貨報(bào)告維護(hù)
4. 及時(shí)回應(yīng)客戶對(duì)日常運(yùn)作的詢問或要求
5. 保持與客戶/供應(yīng)商之間的日常通信和溝通,及時(shí)向他人提供信息和文件
6. 開具借據(jù),與開票團(tuán)隊(duì)合作開具稅務(wù)發(fā)票。
7. 負(fù)責(zé)每月/每年的賬單報(bào)告。
8. 向倉庫經(jīng)理報(bào)告任何負(fù)面情況
Skills Required
1. Frequent written English
2. Technical communication skills
3. Patience and care
1. 英語書寫流利
2. 技術(shù)交流技能
3. 耐心和細(xì)心
Experience and Qualifications
1. Customer service should have college degree or above
2. At least 3+ years’ experience with forwarding company, trading company or relevant business industry
1. 客服人員應(yīng)具有大?;蛞陨蠈W(xué)歷
2. 至少 3 年以上貨代公司、貿(mào)易公司或相關(guān)商業(yè)行業(yè)工作經(jīng)驗(yàn)