崗位職責(zé)/職位描述

· Perform all duties as Senior Lobby host, including additional duties as follows::
·履行高級大堂主持人的所有職責(zé)，包括以下額外職責(zé)：

· 完成所有Senior Lobby host的工作職責(zé)，及以下工作職責(zé)

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

· 直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通

· Provides functional assistance and direction to all departments.

· 向所有部門提供功能性支持和指導(dǎo)

· Cooperates, coordinates and communicates with other hotel departments as required.

· 按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通

· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

· 對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視

· Responds to guest needs and resolves related problems

· 就客人的需求做出反應(yīng)并解決相關(guān)問題

· Supervises and directs lobby personnel.

· 對接待部和預(yù)訂部工作人員進行監(jiān)督和指導(dǎo)

· Supports and assists Front Office personnel and all departments at peak periods.

· 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助

· Ensures VIPs and priority club guests receive special attention

· 保證貴賓和優(yōu)悅會會員受到特別關(guān)照

· Assist Lobby Host in greeting, rooming, and sending off VIP guests.

· 協(xié)助客戶關(guān)系主任，迎接客人，安排客人到房間并送重要客人離開。

· Inspects front office and back of house regularly for cleanliness.

· 定期檢查一線各部門和二線各部門的清潔狀況

· Assists in greeting, rooming, and sending off VIP guests.

· 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行

· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

· 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象

· Promotes inter-hotel sales and in-house facilities.

· 促進店際銷售及推銷酒店內(nèi)的設(shè)施

· Checks billing instructions and monitors guest credit

· 檢查結(jié)帳說明并監(jiān)督客人信用情況

· Fully conversant with all hotel emergency procedures.

· 熟知酒店緊急情況所有處理程序

· Night staff check mail, message of expected guests against the system/computer and expected arrivals

· 夜班時，查看預(yù)期抵達(dá)客人的郵件、信息。

· Handle all Complaints

· 處理所有投訴。

· Ensure working of all Front Office Policies and Procedures when night staff

· 夜班時，確保所有前廳接待工作的政策和程序

· Ensure effective shift hand-over

· 確保有效的交接工作。

· Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

· 掌握前廳接待系統(tǒng)的知識和技能程序備份和系統(tǒng)恢復(fù)程序。

· Efficient check in and check out process

· 提供有效的登記和退房程序。

· Review and monitor early morning wake up procedures

· 檢查清早叫醒程序。

· Post room charges

· 入房帳。

· Maintain correct guest registration cards

· 保持正確的住客登記單。

· Maintain current Hotel information

· 更新酒店最新消息。

· Review arrival lists

· 檢查到達(dá)客人報表。

· Operate communication equipment

· 操作通訊設(shè)備。

· Conduct Credit card checks

· 管理檢查行用卡。

公司提供五險一金，周末雙休，帶薪年假，免費食宿。