Administration行政管理

Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

協(xié)助確保餐飲部運作符合其酒店策略，適當執(zhí)行酒店規(guī)章。

Oversee the preparation and update of individual Departmental Operations Manuals.

在適當?shù)臅r候協(xié)助準備和更新部門營運手冊。

Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

協(xié)助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。

Customer Service對客服務

Ensure the delivery of brand promise and provide exceptional guest service at all times.

確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。

Provide excellent service to internal customers in other departments as appropriate.

確保員工同樣在適當?shù)臅r候為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務。

Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。

Maintain positive guest and colleague interactions with good working relationships.

與客人和同事保持基于良好工作關(guān)系的互動接觸。

Establish a rapport with guests maintaining good customer relationships.

與客人建立并保持良好的客戶關(guān)系。

Personally and frequently verify that guests at Bar62 are receiving the best possible service.

經(jīng)常親自證實酒吧客人得到的是最好的服務。

Be present at Bar during operational hours to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.

在酒吧營運花時間巡視確保員工很好地管理餐廳區(qū)域并使各項活動達到最佳滿意度。

Financial 財政

Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經(jīng)營上的財政目標和顧客期望。

Assist to improve productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

協(xié)助工作效率水平的提高以及在適用的原則指引下對于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達到所有設(shè)備的最佳調(diào)配和能源使用效率。

Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.

協(xié)助確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。

Assist the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.

協(xié)助酒吧經(jīng)理達到月度和年度個人目標和餐廳營業(yè)收入。

Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。

Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

協(xié)助進行盤點管理和酒店營運設(shè)備和其他設(shè)施持續(xù)的保養(yǎng)。

Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate.

以主要的業(yè)績表現(xiàn)指數(shù)為基礎(chǔ)對成本進行預先管理控制，適當?shù)臅r候讓各個部門經(jīng)理參與其中。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

確保使用新技術(shù)和設(shè)備，簡化工作系統(tǒng)提高工作效率。

Marketing 市場

Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.

與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據(jù)。

Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.

不斷評估當?shù)亍鴥?nèi)和國際市場趨勢、供應商和其他酒店/餐飲企業(yè)營運狀況以確保酒店自身經(jīng)營狀況保持競爭力和領(lǐng)先位置。

Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.

不斷尋求市場和公關(guān)方面的機會以加強關(guān)注力并最終帶來生意。

Operational 營運

Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets while providing enough training to staff and checking in a daily basis with immediate corrective actions in place.

遵循所有福布斯標準和九龍倉酒店管理集團對尼依格羅品牌的期待，確保這些期待和標準在餐飲部實施。同時確保提供到給員工相應足量的培訓，每天對此項目進行監(jiān)管并且時刻糾正員工的行為。

Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。

Ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

確保餐飲部員工以支持和靈活的態(tài)度和“團隊協(xié)作”的精神與其他部門合作。

Ensure consistent check and supervision on food and beverage items during operation, making feedback as appropriate.

在營運過程中將對于餐飲產(chǎn)品的檢驗和監(jiān)督貫穿始終，并在適當?shù)那闆r下做出反饋。

Supervise on bar services, implement correct measure with ADRB&E, Executive Chef where necessary.

監(jiān)督酒吧的服務和餐飲標準。在必要的地方，與助理餐飲總監(jiān)、行政總廚一起實施正確的措施。

Carry out inspection on RB&E operation with Chef frequently and thoroughly.

與廚師長對餐飲營運進行頻繁而全面的檢查。

Supervise usage of fresh products in the meal preparation procedure.

監(jiān)督餐飲準備中新鮮產(chǎn)品的使用。

Give assistance in monitoring the monthly inventory of all operating equipment and operating supplies.

協(xié)助監(jiān)督對所有運營設(shè)備和營業(yè)用品的月度盤點。

Communicate on daily operations and quality control with kitchen closely.

針對每日營運和質(zhì)量控制與廚房密切溝通。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。

Ensure front and back of house area of the bar clean and orderly.

確保酒吧的前后區(qū)域的潔凈有序。

Communicate with Housekeeping department, ensuring established clean plan is carried out strictly.

與客房部配合，確保嚴格執(zhí)行既定的清潔計劃。

Personnel 人事

Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.

監(jiān)督和協(xié)助所有餐廳員工的聘用和篩選。在招聘時遵循酒店指示，在篩選員工時以能力為基礎(chǔ)進行選擇。

Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

監(jiān)督餐廳所有員工的守時性和儀容儀表，確保他們根據(jù)酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛(wèi)生狀況。

Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

經(jīng)過適當?shù)呐嘤?、指導?或教導，通過提高每位員工的技能和能力將其效力發(fā)揮到最大化。

Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.

指導員工進行年度表現(xiàn)評估，支持他們的職業(yè)發(fā)展目標。

Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.

通過持續(xù)的反饋和月度會議來協(xié)助部門培訓員不斷進步。

Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.

與培訓經(jīng)理和部門培訓員協(xié)調(diào)，為員工制定培訓計劃并落實有效的培訓課程。

Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.

監(jiān)督每周工作時間安排的準備和記錄，確保可以反映出營業(yè)需求和其他重要的業(yè)績指數(shù)。

Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

鼓勵員工的創(chuàng)造性和創(chuàng)新,挑戰(zhàn)和認可他們對于酒店經(jīng)營的成功所做出的貢獻。

Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.

支持證明加強尼依格羅酒店價值觀和文化的特點。

Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.

確保所有員工都有一個全面的理解并遵守員工規(guī)則和條例。

Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

確保員工遵守所有與消防、防護和安全相關(guān)的酒店、公司和當?shù)氐闹贫?、政策和?guī)章。

Other Duties 其他職責

Exercise responsible management and behaviour at all times and positively representing the hotel management team and WHM.

在任何時間表現(xiàn)負責的管理和行為，并以積極的形象代表酒店管理團隊和九龍倉酒店管理集團。

Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

理解并嚴格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。

Ensure high standards of personal presentation and grooming.

確保高標準的個人形象和儀容儀表。

Respond to changes in the RB&E ge function as dictated by the industry, company and hotel.

根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應。

Attend training sessions and meetings as and when required.

需要時參加培訓課程和會議。

Carry out any other reasonable duties and responsibilities as assigned.