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Customer Service Manager

8千-1.6萬
  • 上海浦東新區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

客戶服務(wù)管理供應(yīng)商管理

Office Locations: Beijing / Shanghai / Shenyang / Chengdu / Xi’an / Zhuhai

Main Responsibilities

1. Lead and motivate the customer service team, set clear work objectives and performance indicators, and conduct regular assessments and feedback.

2. Develop and refine customer service strategies and processes in line with company strategy and customer needs, and optimize service standards.

3. Establish and maintain good customer relationships.

4. Collaborate across departments to solve problems and challenges in the customer service process.

5. Monitor the performance indicators of the customer service team, propose improvement measures and suggestions, and continuously enhance the level of customer service.

Requirements:

1. Bachelor’s degree or higher, no specific major required.

2. Extensive experience in customer service management, with experience in foreign enterprises preferred.

3. Excellent leadership and communication skills.

4. Strong problem-solving and decision-making abilities.

5. Fluent in spoken and written English, with the ability to communicate effectively with international clients and colleagues.

6. Highly responsible and dedicated, with the ability to work under pressure.

工作地點

中集臨港中心智能智造產(chǎn)業(yè)園

職位發(fā)布者

樊女士/人事經(jīng)理

昨日活躍
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公司Logo歐其諾科技服務(wù)(上海)有限公司
Founded in 1988 in Milan, Italy, ACCIAIO&OCEANO has grown rapidly in the field of industrial lubrication systems, with the best quality, services and function as its core values. With more than 30 years of development, ACCIAIO&OCEANO has established a solid market position in the world with its integrated products and services covering more than 100 countries and regions. ACCIAIO&OCEANO has become a global leader in lubrication solutions by virtue of its profound accumulation and continuous innovation in the field of lubrication technology. The company has more than 500 global authorizations in technology patents, and the global market share of its products has been maintained at more than 20% for five consecutive years, with particularly significant contributions in the fields of port lubrication, ship lubrication, and engine oil monitoring and management.歐其諾(ACCIAIO&OCEANO) 1988年創(chuàng)立于意大利，以“做最好的品質(zhì)、做最好的服務(wù)、做最好的功能”為核心價值觀，迅速在工業(yè)潤滑系統(tǒng)領(lǐng)域嶄露頭角。經(jīng)過三十六年的發(fā)展，歐其諾已在全球范圍內(nèi)確立了堅實的市場地位，其集成化產(chǎn)品和服務(wù)覆蓋了超過100個國家和地區(qū)。歐其諾(ACCIAIO&OCEANO)憑借其在潤滑技術(shù)領(lǐng)域的深厚積累和不斷創(chuàng)新，已經(jīng)成為全球潤滑解決方案的領(lǐng)導(dǎo)者。公司在技術(shù)專利方面擁有超過500項的全球授權(quán)，其產(chǎn)品的全球市場份額已連續(xù)五年保持在20%以上，在港口潤滑、船舶潤滑以及發(fā)動機(jī)油液監(jiān)測與管理領(lǐng)域的貢獻(xiàn)尤為顯著。
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