崗位職責(zé)/職位描述

· reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 隨時(shí)以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量用客人名字稱(chēng)呼客人。

· Registers and rooms all arrivals according to established procedures

· 按照酒店的程序，為所有到達(dá)客人登記及安排房間。

· Maintains intimate knowledge of departmental standards and procedures

· 詳細(xì)了解部門(mén)標(biāo)準(zhǔn)及程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 為客人登記、結(jié)賬及更換房間，按照預(yù)定部要求，確保把所有數(shù)據(jù)完整輸入酒店電腦系統(tǒng)。

· Maintains cashier float and ensures accurate daily report of all money received

· 維持現(xiàn)金流動(dòng)，確保收到現(xiàn)金的準(zhǔn)確性。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· 為酒店客人兌換個(gè)人或旅游支票，協(xié)助客人兌換現(xiàn)金。

· Responsible and attends to guest’s request of using the service of safety box at all times

· 通過(guò)保險(xiǎn)箱服務(wù)，滿(mǎn)足客人要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
·了解所有特殊促銷(xiāo)程序，例如;季節(jié)性套餐、常旅客計(jì)劃以及洲際酒店集團(tuán)忠誠(chéng)度計(jì)劃。

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